Patient Experience Officer

Healthwatch Kingston Upon Hull is the consumer champion for local health and social care services.  It takes the experiences that people have of local care and uses them to help influence change and bring about improvements to the health and social care services people receive.

Hull CVS has recently been awarded the contract to deliver Healthwatch Kingston Upon Hull and will take over the contract from 1^st October 2019. We are now recruiting for a number of positions to drive forward the quality and delivery of this service.

Patient Experience Officer
Salary: £20,000 pa
Full time (35 hours per week)

The successful candidate will lead on designing and implementing an approach to gathering the experiences of people of all aspects of their healthcare, including hospitals, GPs, dentists, care homes, and all other health and social care services people can access. You will be responsible for devising different approaches and routes to gathering this feedback, as well as recording and analysing trends in the feedback received. You will also lead on our information and guidance function, ensuring that local people have access to information about health and social care services that is accessible and easy to understand.

You will be a self-starter with strong interpersonal and communications skills.  You should have a flexible approach within the team and you will be required to effectively plan and manage your programme of work in line with the wider delivery plan. The ability to effectively record and analyse feedback and activity will also be vital.

This post is subject to an enhanced DBS check.

For further information about this role please contact Helen Grimwood on 01482 324474.

To apply for the position, please send a CV, completed equal opportunities monitoring form, and covering letter outlining how you meet the requirements of the role to:

Martin Craven
Personnel Officer
Hull CVS
The Strand
75 Beverley Road
Hull
HU3 1XL

Direct Tel: 01482 595541
Main Tel: 01482 324474
mcraven@hull-cvs.co.uk

Closing Date: Wednesday 30 October 2019.
Start Date: ASAP

Please note – In cases when a vacancy receives a high number of applications, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible.