The issue of being discharged from hospital or a mental health setting regularly arises as a priority among patients, their families and carers. It has also been raised by local independent complaints advocates as well as through stakeholder forums. Now Healthwatch, the independent voice of the consumer in health and social care, is launching a questionnaire to find out the current picture in this area.
Different surveys are being used to learn about the experience from patients of arrangements that were made for discharge and what happened afterwards, as well as how service providers found the whole process.
Questions will ask about the public’s experience over the last 12 months, good practice, the impact, the notice period, any referrals to other services and issues around finances.
Gail Purcell, Delivery Manager of Healthwatch Kingston upon Hull, says:
Details of the survey are online at https://www.surveymonkey.co.uk/r/HealthwatchDischargeSurvey
It can also be completed at Healthwatch outreach events and print copies can be obtained through different partner organisations and returned free by post. Completed questionnaires will be entered into a prize draw to win £50 in shopping vouchers.