Re-engage have set up a phone call companion service aimed towards anyone who may be:

  • Living alone or in sheltered housing with little or no contact with family or friends
  • struggle to leave their house in normal times
  • anyone 75 or older

Here is a summary of how their service works from Re-Engage:

Our call companion’s idea is very simple: a volunteer call companion rings the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes.

in addition, for call companions we ask that the older people have sufficiently good hearing to take on regular phone conversations.

At the time the older person is referred, we’ll ask a general question about the older person’s interests or hobbies to make sure we match them with a volunteer and to help spark conversation.

Our volunteers all receive training, which includes safeguarding, signposting to other services, and how to engage in difficult conversations. Call companions are supported by call coordinators who monitor the success of the partnership for both the older person and volunteer. If an older person takes part and subsequently decides it is not for them, there is an easy way for them to leave.

If you know anyone who would benefit from call companions, please refer them using our simple online form. You can find the form on our website at
Once we receive the application, we will start the process of matching the older person with a volunteer and you will hear back from us shortly.

Call companions offers a crucial link to older people who are at risk of falling further into social isolation as a result of quarantine measures.

We look forward to receiving referrals from you.