Coronavirus Community Support Locally

Hull CVS are working in partnership with Hull City Council, North Bank Forum, Absolutely Cultured, TimeBank and Goodwin, to support a coordinated approach of the voluntary and community sector support that is being offered to vulnerable people in the wake of the ongoing developments in relation to COVID-19.

Help Now Available:

If you are struggling to cope at the moment, or concerned about a friend or neighbour, or if someone you know needs support, then help is available in some of the following areas:

  • Food
  • Fuel
  • Housing
  • Money
  • Payment of Bills
  • Collection of your medication

If you are in need of support or special help, you can complete this online form.

Upon submission of your form, you will be contacted within 24 working hours to discuss you needs in more detail.

Alternatively if you are unable to complete the online form, please contact the Council on 01482 300 307


If you are interest in volunteering to support your community during these difficult times, please visit the Council Volunteering page where you can register your interest.

Emmaus Hull and East Riding:

Today Emmaus launched a new free phone number for rough sleepers that will be manned 7 days a week, 9am-5pm. This number can be used at payphones, mobiles and landlines. Emmaus will still be working closely with all providers, partners and local authorities to support Rough Sleepers and their ever changing circumstances. Posters will be displayed throughout the city and across the East Riding.

The helpline number is 0800 066 2169

Due to increased risk to staff, Emmaus are not patrolling the streets at present, and will review this situation every two weeks, as soon as they resume full street presence, they will update us.

Victim Support

Victim Support’s new online support resource, My Support Space, has launched today for victims of crime in Humberside and South Yorkshire. My Support Space is designed to help victims of crime manage the impact that crimes has had on them. It is a free, safe, secure and confidential  space where they can choose how they want to be supported after crime. The launch of My Support Space is particularly timely as it gives victims of crime who have been impacted by the Coronavirus outbreak additional ways in which to access support, including from their own home. It can be accessed on a computer, tablet or phone. Victims can access a range of tools to help them cope and move forward after crime. They can work through a series of interactive guides which address their specific needs. The guides feature videos, techniques, activities and tips, and can be completed at their own pace. Victims of crime in Humberside and South Yorkshire can now seek support using My Support Space, through live chat, or on the phone by calling 0300 303 1976.

Appeal for Personal Protective Equipment in Hull:

Hull City Council is seeking to form a pool of Personal Protective Equipment (PPE) that can be accessed by front line staff from a range of organisations, to be co-ordinated through the Local Resilience Forum and Incident Room. If you have any PPE that you can offer (gloves, aprons, masks, goggles etc) please let Sharon know as soon as possible on, with details of what you can offer to the equipment pool and your contact details so we can arrange to collect the items from yourself.

Similarly, if you are in need of, or expect to be in need of PPE please get in touch detailing why you need this equipment.

Yorkshire MESMAC have sent the following information regarding their services:

Our office is closed and our physical outreach services are shut, but we are able to offer 1-2-1 support around sexual health and associated issues to individuals via phone, email or Zoom. If enquiries are sent to they will be forwarded to the appropriate member of staff.

Service users in Hull can also order postal condoms via our website for free. Any organisation seeing people face to face can also request condoms to be included in emergency packages that they give out to people in Hull. Again, they can email to organise delivery of stock if they need it (this is on a need only basis rather than adding them to every package to ensure that resources are targeted and distributed effectively).

Additionally, if any agency wishes to keep their workers occupied whilst they are working from home they can contact me to arrange online training via Zoom.

Humber Job Fuse:

Humber Job Fuse have set up a new service to support those who have been made jobless as a result of the Covid-19 outbreak in the Humber area. This service will help people get back into employment as well as supporting employers with gaps in their staffing due to the pandemic. To find out more click here.

Chatty Hull Befriender Service:

Absolutely Cultured and Hull and East Yorkshire Mind have teamed up with Hull City Council to offer a Chatty Hull Befriender Service. This project has been established to support local vulnerable residents in search of companionship in these uncertain times. Members of the public can access the service if they are feeling isolated or anxious as a result of the COVID-19 crisis, by calling the Hull Helpline on 01482 300 307 and register a need for the service. More information available here.

Humber Coronavirus Community Support Hub:

A new ‘Coronavirus Community Support’ hub has been created by the Humber LEP to help match the growing number of requests being made for businesses to help, and the offers of support coming in from the region’s businesses. The website lists details of the support being requested by public sector and community organisations involved in the coronavirus response. Requests include a call for businesses prepared to donate surplus stocks of personal protective equipment (PPE) or hand sanitiser, as many have done already, and an invitation for those interested in converting existing production lines to manufacture the products to get in touch. Current requests include:

  • PPE
  • Hand sanitiser
  • Bottles for hand sanitiser
  • Storage and logistics
  • 3D PrintingSurplus food and groceries

Meanwhile, with most traditional networking opportunities closed off, the Humber LEP is working with business membership and support organisations across the Humber to build up a database of business volunteers who are willing to help local firms. Business leaders who think they may be able to help by offering a little bit of their time for an informal conversation with another business are asked to register their interest on the website. Read more here.

Office of the Police and Crime Commissioner’s Blog and Office Update:

The Office of the Police and Crime Commissioner, and the PCC Keith Hunter have published an online blog to provide an update to the public on the work they are doing. You can read it here.

Fitmums & Friends – Stay at home mile:

Fitmums & Friends have launched the ‘Stay at home mile’ – a new idea to help keep people moving at a time when being confined and isolated may strongly limit ability and desire to be active. They are encouraging people to run or walk at least a mile a day, in whatever space they have – it is even possible to run or walk a mile on the spot! A mile is about 2,000 steps. If people prefer, they can break this up and do, for example, 500 steps four times a day. This way the challenge also works for children, while older people can do arm chair walking on the spot. To track completed miles, participants colour in a segment on a rainbow chart. Within a month, they will have a beautiful coloured rainbow, which can also be displayed in a window to show support for our amazing NHS and key workers. More information and the rainbow chart can be found on the Fitmums Website.

Domestic Abuse – You Are Not Alone:

The Police and Crime Commissioner has launched a social media campaign to raise awareness of the services available for those affected by, or at risk of Domestic Abuse during the current Covid-19 Lockdown.

Click here for more information.

Active Humber ‘Join the Movement Campaign’:

Active Humber are supporting Sport England’s Join the Movement Campaign, set up to help the nation stay active at home. As part of this work they are continually updating their web pages with local, regional and national ideas and resources on staying active whilst staying at home. They’ve discovered lots of simple, practical ways to help people around the Humber stay active at home by putting them all in one easy to find place on their website to help you find useful activities quickly. Whether you’re looking for ideas for families, older adults or on inclusion you can find them all online here.

For further news and information from the council and about Council services and Customer Service centres, please follow the links below:

Full advice about staying at home and social distancing

New Support and Advice line set up to support Hull residents with alcohol or drug use:

A new Support and Advice Line has been set up for those who may be worried about their own, or a family member’s, alcohol or drug use. The Support and Advice line has been launched by ReNew, Hull’s alcohol and drug support service. The Freephone Support and Advice Line is available for people in Hull to use outside of ReNew’s opening hours and is available during weekday evenings 5-9pm and 9am-9pm weekends and bank holidays. To access this line Call the following number: 0800 6126 126.

KCOM Customer Support:

A message from KCOM- At KCOM we’re committed to treating all our customers with understanding and respect, including those who are in a vulnerable situation. We know there are many causes of vulnerability, either on a long term or a temporary basis. It can be caused by age, injury or illness; life events such as bereavement and divorce; or circumstances such as the ongoing coronavirus pandemic. “We aim to provide help and assistance wherever we can. We understand it’s particularly important at the moment that people can stay connected with their friends, family, health care providers and support agencies, either on the phone or online. If you have received a letter from the Government because you are a shielded patient, or if you are in a vulnerable situation and feel you need extra support for any other reason, please let us know. The ways we can help you during the coronavirus pandemic include:

  • Arranging a priority engineer visit if there is a problem with your KCOM phone or internet service
  • Putting special payment arrangements in place if you are in financial difficulty
  • Making low-cost internet access available so you can do whatever you need to online, whether that’s a consultation with your doctor or booking a shopping delivery.

For more information see their website

Contact us:

Hull CVS
The Strand
75 Beverley Road

01482 324474