• Full Time
  • Hull

Website Citizens Advice - Hull & East Riding

Citizens Advice Hull and East Riding (CAH&ER) is recruiting for our exciting Social Prescribing service in Hull, which we provide in partnership with Forum.   Funded by Hull Clinical Commissioning Group and Hull City Council, the service provides residents with a holistic welfare advice and wellbeing service, working with a wide range of referring partners and community based organisations.   You will join a team of operational staff to ensure the smooth delivery of the service.

Customer Service Administrator Ref: 2021/09/CWA

37 hours

Salary £20,141

This post is funded to 30 June 2022 in the first instance but may be extended subject to funding.

As a Customer Service Administrator in Connect Well you will join a team committed to providing an excellent service for our clients and support to the team of Welfare Advisers and Wellbeing Co-ordinators.

The successful applicant will be the first contact with clients, partner organisations and a wide range of referrers, and be responsible for promoting and explaining the benefits of the service to all contacts.  With your colleagues you will ensure that client related information and documentation is prepared, maintained and communicated to relevant parties.

About us: Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year.  We help people overcome their problems.  Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

Closing date is: Friday 10 September 2021 at 12:00 Noon

Interviews will be held on: Thursday 16 September 2021 via videocall

For an application form

Visit our website http://www.hullandeastridingcab.org.uk/recruitment/

Or email: recruitment@hull-eastridingcab.org.uk stating which post(s) you are applying for

Or send an A4 SAE with postage to the value of £1.10 to:-

Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street

CVs will not be accepted.

To apply for this job please visit www.hullandeastridingcab.org.uk.