Doncaster Macmillan Benefits Advice Service

The Doncaster Macmillan Benefits Advice Service is a one-stop-shop for cancer survivors to access independent advice and information in relation to welfare benefits, help to apply for entitlements such as Blue Badges, and support in accessing other charity grants.  This service is delivered through local community hubs or within the clients own home by experienced advisors and supported by a team of volunteers.

Our involvement from diagnosis onwards helps our client’s to plan and organise their finances from the start of their treatment. We constantly promote and highlight that early intervention is paramount in achieving optimum results.

We also offer advocacy support for those who need assistance with benefit disputes, and Tribunal representation.

In addition to the financial assessments we also offer the following by way of observational checks of the home environment:

  • make recommendations and signpost for the need for aids/adaptations
  • make referrals to other cancer charities, eg. Aurora, Firefly
  • Refer/signpost to other charities to help fund items such as riser recliners, beds etc.
  • Signpost to emotional support services within the community, including Live at Home, St. Johns Information Service, and Health and Wellbeing Officers and their Counselling Team.
  • Identify the need for involvement in social activities, and signpost into available local services.
  • Refer for specialist debt support.

Who can access the service?

We are able to assist anyone with a cancer diagnosis living within the Doncaster boundary, who are paying Council Tax to Doncaster Metropolitan Borough Council.

Individuals are usually referred to us by a member of their care team, or alternatively you can contact us directly to discuss your needs.

Once in touch with our service, a member of our team will discuss further the kind of support that is available, and will conduct an assessment to identify help best tailored to your needs. The team will also let you know what other information you may need to provide copies of, and where necessary will invite you to a one to one appointment to complete any additional forms. The team then develops a plan of support and will guide you through the entire process.

Get Involved in our work

We are always on the look out for people to help us support cancer survivors in Doncaster. If you would like more information on volunteering with us, please contact us via one of the methods at the bottom of the page.

People volunteer for lots of reasons. If you are interested in doing something positive for both yourself and your community, volunteering will help you to:

  • Improve your self confidence
  • Gain new skills and experiences
  • Benefit from training opportunities
  • Gain references for future employers
  • Improve your employment prospects
  • Make new friends

Volunteers play a vital role in helping us deliver a range of support to cancer survivors in Doncaster. We are always in need of a range of support, with roles that include:

  • Outreach – This role involves working as a volunteer supporting the Service, by identifying and signposting people affected by cancer within the Doncaster area who require access to services provided by our team situated primarily within outreach settings such as local libraries, or part of a support group within the community.
  • Office based – helping to keep our service in order though administering case files and taking enquiries.

When first embarking on volunteering, it is useful to think about:

WHY you want to do it? For instance, Is it to try out a certain type of work before you make career choices? Or is it to offer something back to the community?

WHAT you want to do? Is it to learn new skills? Is it to meet people?

WHERE you want to volunteer? Somewhere very local? Are you able to travel?

WHEN do you want to volunteer? What other commitments do you have? Is it something you want to do for a short time i.e. during the holidays? What time of the day is best for you?

If you aren’t sure of what kind of role you would like to do, you may find it useful to talk to a member of our team to understand what kind of things the roles would entail, or how you think you could help.

MNH Macmillan Benefits and Advocacy Service operates a robust complaints procedure and believes that if a client or organisation wishes to make a complaint or register a concern, either verbally or in writing, this should be a transparent and simple process.  All complaints should be initially reported to the Service Manager Nicky Parkin, however, if the complainant feels that this is impractical a complaint can be made to the Personnel Officer Martin Craven or the Chief Officer Jenny Jenkinson based at Hull CVS.  If a complaint is unsatisfactory resolved, the complainant has the opportunity to further complain to the Board of Trustees.

If you are interested in volunteering with us, please contact Nicky Parkin the Service Manager. Alternatively you can download an application pack.

If you would like to find out more about our service, or would like to know what support can be offered to yourself or a loved one, please contact a member of our team who would be happy to talk further.

Volunteer Application Pack

Nicky Parkin
Nicky ParkinService Manager
Lauren Taylor
Lauren TaylorSupport Worker
Emma Stewart
Emma StewartAdministrator
Zanna MatthewsSupport Worker (Trainee)

Contact us:

Doncaster Macmillan Benefits Advice Service
Meeting New Horizons
Oxford House
6th Avenue
Robin Hood Airport

01302 802005