About the Role

We are looking for two motivated and people-focused Shop Supervisors to support the day-to-day running of our charity shops across Hull & East Riding. Reporting to the Multi-Site Retail Manager, you will play a key role in maximising shop income, leading and supporting volunteers, and ensuring our shops are welcoming, well-presented, and compliant with all relevant policies and legislation. This is a hands-on role, ideal for someone with retail supervisory experience who is passionate about customer service, community impact, and animal welfare.

Key Responsibilities

Sales & Customer Experience

• Work towards agreed income and profit targets by maximising sales and controlling costs
• Act as a brand ambassador, ensuring every customer feels valued and welcomed
• Promote the charity’s work and engage positively with the local and online community
• Support and deliver sales promotions and fundraising initiatives
• Maximise Gift Aid income at every opportunity
• Ensure shops operate strictly within agreed trading hours

Shop Standards

• Maintain high standards of shop and window presentation
• Use selling space effectively to optimise sales
• Ensure excellent housekeeping, cleanliness, and organisation
• Encourage donations of good-quality, saleable stock
• Support stock rotation, pricing, and display in line with Branch guidelines

Leading Our Volunteers

• Recruit, train, support, and motivate a team of volunteers
• Organise weekly volunteer rotas to ensure smooth shop operations
• Ensure volunteers follow Branch policies and procedures
• Communicate clearly and positively, promoting our vision and values

Administration, Security & Compliance

• Complete all required administration accurately and on time
• Follow Branch financial, cash handling, and security procedures
• Hold shop keys when required and ensure premises are secure
• Report any concerns around theft or dishonesty to management

 Health & Safety

• Maintain a safe environment for volunteers, staff, and customers
• Implement Health & Safety policies and risk assessments
• Support delivery of Health & Safety training as required

About You

Your Experience:

Essential

• Experience supervising a team in a retail environment
• Confidence in managing challenging situations
• Basic knowledge of cash handling and stock management
• Comfortable using Microsoft Office

Desirable

• Experience in charity retail
• Understanding of Gift Aid processes

Your Skills & Attributes

• Resilient, adaptable, and proactive
• Customer-focused with strong problem-solving skills
• Well organised with good planning abilities
• Excellent communication and interpersonal skills
• Flexible to work evenings and weekends when required
• Full driving licence and access to a vehicle (essential for travel between shops)

About Us

RSPCA Hull & East Riding CIO is a proud, independent local Branch with over 100 years of history, working in partnership with the National RSPCA. Inspired by Hull’s own William Wilberforce, we exist to prevent cruelty, promote kindness, and improve the lives of animals across our communities.

We operate an Animal Rescue Centre and a network of charity shops, supported by an incredible community of staff and volunteers.

Our culture is kind, inclusive, and values-led. We believe in professionalism, compassion, and working together to be the very best version of ourselves.

Why Join Us?

Be part of a values-driven organisation making a real local impact

Support animal welfare while developing your retail leadership skills

Work with a friendly, passionate team of staff and volunteers

Please apply by sending an email to matt.wright@rspcahull.org.uk with your CV and a short supporting statement outlining your suitability for the role.
RSPCA Hull & East Riding CIO is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.

For more details or an informal discussion about the role contact Matt Wright – matt.wright@rspcahull.org.uk – 01482 459166